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FAQ Online Banking

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Frequently Asked Online Banking Questions

Q: What is Online Banking?
A: Online Banking is a tool that allows our customers to conduct most of their banking business on a secure website.

Q: What banking transactions can be conducted with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.

Q: Is any of my personal information stored in the Online Banking product?
A: Yes, Online Banking stores your User ID, password and user preferences and most of your banking transaction history.

Q: How current is my banking information?
A: Many transactions update immediately to the Online Banking site and all information is updated daily.

Q:What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, and loan accounts from Online Banking. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. We are in the process of building transaction history in excess of 6 months.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order. You can also perform searches of your account transaction history.

Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken™ (qfx), Quickbooks™ (qbo), Microsoft OFX (ofx), and spreadsheet formats (.xls and .csv).

Q: Can I schedule future transfers?
A: Yes. You can schedule one-time and reoccurring transactions for payment now or in the future.

Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo that can also be accessed from our home page.

Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. .

Q: What is required to use the Online Banking service?
A: All users must be enrolled for Online Banking. With your successful enrollment you will be able to access Online Banking with most internet browsers.

Q: How do I access Online Banking?
A: You must enroll in Online Banking by clicking on ‘Enroll’ on the left side of our homepage and following the enrollment instructions. Once you have successfully enrolled in Online Banking you can access by entering the user id that you establish during the enrollment process in the Online Banking box located on our home page.

Q: Can I create my own password that is easy for me to remember?
A: Yes, after you log-in for the first time, you can go to the Preferences and Security tab in Online Banking to change your password.

Q: What happens if I forget or lose my password?
A: You can either call one of our branch locations or you can enter your user id on the homepage and click login. You will then click Forgot Password and Login. You will be able to choose a method to deliver a secure access code for a successful login and password reset.
 

 
 
FDICEqual Housing LenderYampa Valley Bank
NMLS # 222273
Q2ebanking